A quality workforce to be reckoned with

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Heating firm seals exceptional customer service with Wayforce field service software.

Gas installation firm, Quality Heating Services, has cemented its excellent customer service reputation through its long-term adoption of Wayforce field service software.

The Buckinghamshire-based company, which employs over 85 engineers and a further 18 office-based staff, have embedded the system over the past eight years.

The use of the software has ensured the company deliver an excellent level of service for customers while ensuring smooth engineer operations and the ability to fulfil all contractual requirements.

Mario Pascoe, Director of Customer Service, said: “We attend over 90,000 services each year for our social housing and private sector clients. The Wayforce field service software has become integral to our business and underpins the operations of our social housing heating engineer workforce, allowing us to plan where our engineers need to be, monitor the status of all jobs, and ensure that they’re making the best use of their time.

“This makes perfect commercial sense for us and has undoubtedly helped us to improve our competitiveness; we’ve seen the success rates in winning tenders increase significantly.”

Quality Heating Services has been established since 1995 and provides specialist Gas Safe approved central heating maintenance and installation services for local authorities and housing associations based across London and the South East of England. They also provide around-the-clock emergency breakdown cover for domestic and commercial heating systems.

The Wayforce field service software has also helped Quality Heating Services fine-tune communications between its office-based team members and the mobile workforce to ensure installations, services and repairs are managed and reported effectively.

The company has been using Wayforce field service software so successfully that they’re now in the process of upgrading it with a bespoke add-on to suit their specific business requirements.

Mario explained: “The Wayforce team are truly exceptional at providing a first-class product and service and we’re now working with them to upgrade the software so it’s tailored to our exact requirements. They really listen to us, understand our business needs and always provide pro-active advice.”

To see how Wayforce field service software can help your business get in touch for a free demo and #WayTheForceBeWithYou

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