It’s no secret that the importance of creating an excellent team is one of the most significant factors of running a business.
Any company is only as good as its workforce so it’s vital that you invest time in helping develop and cultivate the individual members of your team.
Of course, this doesn’t happen overnight. It’s a continual process that should be built into your business operations and the culture of your company.
Here are some simple things you can do to motivate and inspire your workforce, enable them to excel at their job, and feel excited about working for you and their role within your company.
Praise success. Regularly! It sounds logical but praising, thanking, or even simply acknowledging great work is often overlooked. Most workers thrive on feeling appreciated; ways to do this can include company award ceremonies and doling out gifts; but the impact of smaller, more meaningful gestures shouldn’t be underestimated. Sending a thank you email, recognising achievements in newsletters and on social media, or shout outs in team meetings will also go a long way to making your workforce feel appreciated and respected.
As Sir Richard Branson said: “When you lavish praise on people, they flourish. Criticise, and they shrivel up.”
We have talked about the importance of saying thank you here.
Inject some fun. Hard work certainly pays off but encouraging your workforce to enjoy themselves on occasion will increase the productivity levels of their work, and overall life and job satisfaction. Field service workforce members work alone much of the time so organising regular get-togethers, such as monthly lunches, or activities like bowling nights, barbeques and picnics can be the kind of thing they will look forward to and enjoy. Remember, the happier your workforce is, the more engaged and productive they will be.
Support development. Investing in continuous professional development and training will not only make sure your workforce stay up-to-speed with the latest technology, skills and systems, but will also demonstrate that you’re committed to helping them be the best they can be. Proving the opportunity to expand their skill sets and progress within your company will motivate your workforce and, in turn, they will strive to achieve the goals and targets you set.
Provide the right tools! If your field service workforce are bogged down with unnecessary paperwork, take time searching for directions, or are unable to access a customer’s property to complete a job they’ll not only get frustrated and demotivated but they won’t make best use of their time, which will impact on your bottom line.
Wayforce field service software will help your workforce operate at their optimal level. Your field workers can quickly and easily update customers, allows them to manage paperwork quickly and easily, and boosts the amount of work they can complete.
Ultimately, motivating your employees isn’t a selfless gesture; it will make your workforce stronger, increase their efficiency and productivity, and help your business thrive.
Get in touch to schedule a free demo and #WayTheForceBeWithYou!
https://wayforce.co.uk/blog/wp-content/uploads/2018/03/Wayforce-logo-banner_job_management.png00Jennifer Robsonhttps://wayforce.co.uk/blog/wp-content/uploads/2018/03/Wayforce-logo-banner_job_management.pngJennifer Robson2019-01-21 12:35:542019-01-21 12:35:54Four ways to motivate your workforce
With winter upon us, are you prepared for weather emergencies? Snow, ice, and high winds during these cold months can create situations that will financially impact your business.
Severe weather events are becoming more frequent and roads and transport services can be affected for extensive lengths of time. This means your field service workforce members take much longer to get to their destination or, in some cases, can’t get there at all.
Your responsibility as a field service business owner is to recognise these risks and develop contingency plans not only to minimise disruption to your business, but to secure its long-term survival, profitability and growth.
While you can’t control severe weather events, there are some ways you can minimise disruption. Here are some simple ways to prepare for winter weather no matter how bad the storm.
Get prepared. Review and get familiar with your company insurance policies and know which types of damages and lost revenues are covered. Get additional coverage if necessary.
Examine your policies. A severe weather policy should ensure that your workforce is aware of the rules that will apply if they have difficulty fulfilling their duties because of bad weather. A winter driving policy should outline the procedure to follow in the event of an emergency, such as an accident, breakdown or getting caught up in bad weather. Read our blog about planning ahead for the winter months here.
Manage your resources. During winter weather conditions your field service workers will face increased pressure to respond to customer demands in a timely manner. Manage the likely surge in emergency jobs through your field service technology and pre-warn your workforce to be on stand-by so you can make sure you’ve got appropriate resources available.
Equip your workforce. Ensure that your workforce can continue their duties by equipping them with the tools and knowledge they need to complete jobs in even the harshest winter weather conditions. Make sure that your workforce vehicles are fully serviced and maintained in the winter months and are equipped with ‘cold weather’ tyres and that staff have warm and weather-proof uniforms.
Prepare for emergencies through training. It’s impossible for your workforce to know what to do and how to ensure the above issues are considered thoughtfully without clear guidance and training. Investing in staff training is vital to ensure that: they are aware of your severe weather policies and procedures; they operate in a safe way during a weather emergency; and that all departments, including office staff and those working out in the field, are using your field service software effectively and confidently.
Wayforce field service management is affordable and easy to implement for businesses across all sizes and sectors. it allows you to monitor where your workforce is and the status of all jobs, addressing vital time-keeping needs even during challenging weather conditions.
Your field workers can quickly and easily update customers on their expected time of arrival and rearrange appointments. It also allows them to manage paperwork without visiting the office, reducing travel requirements and boosts the amount of work they can complete.
And, if you’re after a specific function, we can build bespoke add-ons to suit your specific business requirements.
Don’t let the weather adversely affect your business, get in touch for a free demo and #WayTheForceBeWithYou!
https://wayforce.co.uk/blog/wp-content/uploads/2018/03/Wayforce-logo-banner_job_management.png00Jennifer Robsonhttps://wayforce.co.uk/blog/wp-content/uploads/2018/03/Wayforce-logo-banner_job_management.pngJennifer Robson2019-01-16 11:47:502019-01-16 11:47:50Preparing your workforce for winter weather
Most businesses would say yes to this question, but many are missing a golden opportunity to do so, if this applies to you, how would answer the next question?
Does your workforce recommend your other services or products when out on their daily jobs?
If they’re not, you’ll undoubtedly be missing some potential revenue generators. Your field service engineers are well-placed to be your sales ‘army’ given they have an advantage that the rest of your organisation misses out on: they are usually the most trusted person in the customer’s entire relationship with your company because they have that all-important face-to-face interaction.
With the right training and the proper tools, your workforce can support your sales team, customer service representatives, and marketing campaigns while contributing to your revenue.
Here are four simple ideas to get started.
Teach them that selling is everyone’s responsibility.
Many employees don’t make the connection between their role and the importance of sales. It’s your responsibility to help them connect the dots to understand how increasing sales will benefit everyone by creating security, stability, and opportunities. Celebrating the successes of non-sales staff who help generate more business will reinforce this into the culture of your company.
Train them how to spot sales opportunities.
Every member of your workforce should be on the look-out for sales opportunities. Make sure they’re familiar with all services and products so that they can prompt customers during conversation and make sound recommendations. Bring together teams from different departments to discuss company news, developments and ideas to provide your field service workforce with information that they can share with customers to glean valuable feedback.
Get your processes in places.
All too often information from one section of the company doesn’t flow to other areas so having a simple process for how your workforce shares customer and market feedback is vital. For example, if a customer makes a suggestion for a service improvement you need to make sure this information gets to the relevant team. Likewise, if a customer passes on praise you’ll want your sales and marketing team to hear about it. Your marketing team may have a subject for a testimonial or case study and your sales team may have a reason to ask for referrals.
By providing incentives that are measurable and achievable you can ensure that your workforce is motivated to contribute.
After all, your field service workforce engineers are the face of your company and with this responsibility resting on their shoulders it’s only fair to give them recognition for their valuable role in your business. Between managing customer expectations and undertaking complex installations and repairs, their jobs are probably a lot tougher than you may think!
However, with training and by using the right field service software you can ensure that your workforce can communicate efficiently with the relevant teams in your business for the benefit of all. And, if you’re after a specific function, we can build bespoke add-ons to suit your precise requirements.
Get in touch for a free demo and #WayTheForceBeWithYou!
https://wayforce.co.uk/blog/wp-content/uploads/2018/03/Wayforce-logo-banner_job_management.png00Jennifer Robsonhttps://wayforce.co.uk/blog/wp-content/uploads/2018/03/Wayforce-logo-banner_job_management.pngJennifer Robson2018-11-26 17:28:112018-11-26 17:28:11Do you want to sell more to your existing customers?
All businesses experience cycles of activity. For those in the gas and heating industry it’s often the summer months when things slow down while others, such as the pest control sector may find winter brings a lull in custom.
So, what do you do during the quieter times? Do you take time out and relax, or do you take the opportunity to do something else?
It’s these quieter times that provide the ideal window to assess your operations and review your work processes and business objectives. By comparing the way your business operates and its progress made against your business plan, you can highlight areas where improvements are needed.
A business with smoothly-executed operations is essential for workforce efficiency, optimised productivity and, ultimately, increased profitability.
This is where a review of your field service management software may be useful. Field Service technology is integral to the smooth running of your business and ensuring it’s fit for purpose is an astute move. If it isn’t performing in line with your business needs, it’s time to consider switching providers.
And what better time do this than those slower months, so that you have the resources to review your requirements and implement changes in readiness for the inevitable increase in work load.
When changing your field service software consider this:
Be prepared to change. Beginning your journey to improving your mobile workforce operations is likely to involve changing both the processes your staff follow and getting to grips with how the new software works. Being prepared and communicating the changes to everyone involved will make the whole process a lot easier to manage.
Take time to train. Refreshing employee training will be necessary when implementing new field service software. You need to make sure all parties, including office staff and those working out in the field, are using it effectively and confidently so that it reaps the best possible benefits for your business.
Switching your field service software could be the best move you make to secure the future success of your business; and doing it during your slower months is an ideal time!
Workplace efficiency is essential for the growth of your business and our goal is to help you manage your workforce as effectively as possible with our field service management software.
The Wayforce field service software is easy and swift to implement for businesses across all sizes and sectors, it offers precision to your scheduling process, and will improve the use of your workforce as well as customer satisfaction.
If you’re after a specific function, we can build bespoke add-ons to suit your precise business requirements.
It’s the answer to keeping your workforce troops out in the field, where they need to be and at the right time. Take control, no other field service software technology beats this.
Get in touch for a free demonstration and #WayTheForceBeWithYou!
https://wayforce.co.uk/blog/wp-content/uploads/2018/03/Wayforce-logo-banner_job_management.png00Jennifer Robsonhttps://wayforce.co.uk/blog/wp-content/uploads/2018/03/Wayforce-logo-banner_job_management.pngJennifer Robson2018-08-29 09:52:002018-08-29 09:52:00Making the field service software switch
Wayforce field service software drives continued success for Right Gas
A gas installation company has positioned itself as a leader in delivering an exceptional experience for its customers with the support of Wayforce field service software.
Right Gas, which is based in North West London, employs a 30-strong mobile workforce and 15 office-based staff. They have successfully embedded the system over the past three years allowing them to significantly improve communications between office staff and those working out in the field.
The introduction of the software means that the Right Gas can deliver an exceptional level of service for its customers as the improved communications between the engineers and office-based operators ensures the complex logistics of managing the field workforce are run smoothly and efficiently.
Founder and managing director, David Wright, said: “We attend around 12,000 jobs every week so managing our mobile workforce is critical to the effective and efficient running of the business.
“The Wayforce field service software, which was built specifically for our purposes, now underpins all operations of our mobile workforce. It allows us to plan where our engineers need to be, monitor the status of jobs, and ensure that they’re making the best use of their time throughout the working day.
“This has brought the business a number of benefits that contribute towards improving both our profitability and competitiveness. Because the communications between all involved parties are now joined up and much clearer, error margins have been drastically reduced and time is used efficiently!”
Right Gas was established 15 years ago and provides gas and plumbing repairs, installations and services for the domestic sector. A large proportion of their work is through insurance claims working in partnership with Homeserve, one of the UK’s leading home assistance providers.
David Wright said: “It was crucial to us that our field service technology could link with the Homeserve software and we had tried a few solutions without success. However, the Wayforce team overcame the complex technical challenge and pro-actively responded to every issue encountered with knowledge and accuracy.”
As well as ensuring that the company’s workforce always know where they need to be and when, the Wayforce field service software also manages appointment cancellations by automatically removing or rearranging them. This reduces unnecessary delays and guarantees an excellent customer experience.
David Brophy, Founder and Managing Director at Waymark IT Limited said: “Right Gas has always had a vision to deliver the best possible service for their customers and helping them to achieve their goals by using Wayforce field service management software has been enormously satisfying.
“It’s a pleasure to work with a company that is passionate about delivering the best possible service and I look forward to seeing them enjoy much more future success!”
David Wright explained: “The Wayforce team have delivered a remarkable product that has more than met our expectations. The system informs us how our workforce is performing so we can easily spot patterns of activity and behaviour and react accordingly. It’s an incredibly valued system that functions well, has made Right Gas robust and resilient, and has been the driving force behind our success.”
To see how Wayforce field service software can help your business, get in touch for a free demo and #WayTheForceBeWithYou
https://wayforce.co.uk/blog/wp-content/uploads/2018/03/Wayforce-logo-banner_job_management.png00Jennifer Robsonhttps://wayforce.co.uk/blog/wp-content/uploads/2018/03/Wayforce-logo-banner_job_management.pngJennifer Robson2018-08-08 10:39:592018-08-13 08:56:36The right way to manage a mobile gas workforce
Thank you! This is one of the first phrases we learn, and it’s startling how in business it’s often neglected, undervalued or completely forgotten.
When was the last time you received or sent a handwritten card, note or even made a phone call to simply say thank you to someone that has helped you, recommended you to others or has given you their time or business?
While we’re all occasionally guilty of taking a relationship for granted or not showing appreciation properly, the simple act of saying thank you can have a long-lasting positive impact on business.
Here are three reasons that show saying thank you is crucial to business success.
Build customer loyalty. It goes without saying that if treated properly customers will recommend and/or return for more, which is obviously great for business. So, it’s important to encourage brand loyalty at every stage of the process, even after the job is done.
An excellent service is one of the best ways to achieve customer loyalty and by going the extra mile to make your customers feel valued you can leave a lasting mark that will encourage them to remember you when they next need a service you offer.
Saying thank you for their custom might not seem like much but it will be the last thing they remember about using your services.
Why not go that step further with loyal customers: remember their special dates such as birthdays or work anniversaries and send a special gift or a card to encourage them to use your business again even sooner!
Improve workforce morale. No one likes feeling undervalued, especially at work and your workforce is likely to be your company’s biggest asset so it’s important to make them feel valued and happy.
You can improve motivation and job satisfaction by rewarding your workforce for a job well done. And while incentives and rewards programmes can be a great way to retain staff, the power of a simple thank you is often overlooked. An email of gratitude or a verbal thank you every now and then can really help your workforce feel appreciated and motivated, which in turn will improve morale and boost business productivity.
Attract new business! Many businesses compete for the same customers, so demonstrating that your company thanks its customers and workforce is a powerfully positive message. And thanks to the reach that social media offers, doing this couldn’t be easier.
Simply showcasing that you say thank you to your workforce, customers and those that recommend your services on your networking platforms is a great way to spread the word that your business looks after those that matter.
So, whether you pick up the phone or send a letter to say thank you, make sure you put some thought into it, make it personal, be relevant and have some fun!
Ultimately, make saying thank you part of your philosophy in doing business.
We reach out and say thank you to all of our customers so watch this space and #WayTheForceBeWithYou
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https://wayforce.co.uk/blog/wp-content/uploads/2018/03/Wayforce-logo-banner_job_management.png00Jennifer Robsonhttps://wayforce.co.uk/blog/wp-content/uploads/2018/03/Wayforce-logo-banner_job_management.pngJennifer Robson2018-08-07 15:34:432018-08-07 15:34:43Why saying thank you is good for business