Gateshead IT company Waymark has developed a new piece of software that helps businesses manage their workforce when staff are out of the office.
The new technology, called Wayforce, has been developed using Microsoft’s Azure cloud platform. The computer giant helped Waymark through the development by providing direct support to the firm.
Using the new software companies are able to schedule appointments for their staff and dispatch workers to specific jobs, as well as monitor the status of their work.
The software could be used for a number of different businesses such as delivery or engineering companies. It also allows customers to track where workers are so that they can see when they can expect a visit.
Waymark development director Jason Hylton-Jones said ‘One huge advantage that it has over other field service solutions is its ease of use. We can train a whole team of users in all aspects of Wayforce in an hour.’
He added: ‘Being cloud-based means that security of the product is tighter and it can accessed from wherever you can get a phone a signal.
‘Obviously there aren’t any server costs either, so the infrastructure costs are drastically reduced.’
Waymark operates two offices in Gateshead and Sunderland. The firm was set up six years ago, when it began developing software for utility services.
Now the company has more than 30 clients in the education, health, logistics and commercial sectors.