Four ways to motivate your workforce

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It’s no secret that the importance of creating an excellent team is one of the most significant factors of running a business.

Any company is only as good as its workforce so it’s vital that you invest time in helping develop and cultivate the individual members of your team.

Of course, this doesn’t happen overnight. It’s a continual process that should be built into your business operations and the culture of your company.

Here are some simple things you can do to motivate and inspire your workforce, enable them to excel at their job, and feel excited about working for you and their role within your company.

Praise success. Regularly! It sounds logical but praising, thanking, or even simply acknowledging great work is often overlooked. Most workers thrive on feeling appreciated; ways to do this can include company award ceremonies and doling out gifts; but the impact of smaller, more meaningful gestures shouldn’t be underestimated. Sending a thank you email, recognising achievements in newsletters and on social media, or shout outs in team meetings will also go a long way to making your workforce feel appreciated and respected.

As Sir Richard Branson said: “When you lavish praise on people, they flourish. Criticise, and they shrivel up.”

We have talked about the importance of saying thank you here.

Inject some fun. Hard work certainly pays off but encouraging your workforce to enjoy themselves on occasion will increase the productivity levels of their work, and overall life and job satisfaction. Field service workforce members work alone much of the time so organising regular get-togethers, such as monthly lunches, or activities like bowling nights, barbeques and picnics can be the kind of thing they will look forward to and enjoy. Remember, the happier your workforce is, the more engaged and productive they will be.

Support development. Investing in continuous professional development and training will not only make sure your workforce stay up-to-speed with the latest technology, skills and systems, but will also demonstrate that you’re committed to helping them be the best they can be. Proving the opportunity to expand their skill sets and progress within your company will motivate your workforce and, in turn, they will strive to achieve the goals and targets you set.

Provide the right tools! If your field service workforce are bogged down with unnecessary paperwork, take time searching for directions, or are unable to access a customer’s property to complete a job they’ll not only get frustrated and demotivated but they won’t make best use of their time, which will impact on your bottom line.

Wayforce field service software will help your workforce operate at their optimal level. Your field workers can quickly and easily update customers, allows them to manage paperwork quickly and easily, and boosts the amount of work they can complete.

Ultimately, motivating your employees isn’t a selfless gesture; it will make your workforce stronger, increase their efficiency and productivity, and help your business thrive.

Get in touch to schedule a free demo and #WayTheForceBeWithYou!

 

Preparing your workforce for winter weather

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With winter upon us, are you prepared for weather emergencies? Snow, ice, and high winds during these cold months can create situations that will financially impact your business.

Severe weather events are becoming more frequent and roads and transport services can be affected for extensive lengths of time. This means your field service workforce members take much longer to get to their destination or, in some cases, can’t get there at all.

Your responsibility as a field service business owner is to recognise these risks and develop contingency plans not only to minimise disruption to your business, but to secure its long-term survival, profitability and growth.

While you can’t control severe weather events, there are some ways you can minimise disruption. Here are some simple ways to prepare for winter weather no matter how bad the storm.

Get prepared. Review and get familiar with your company insurance policies and know which types of damages and lost revenues are covered. Get additional coverage if necessary.

Examine your policies. A severe weather policy should ensure that your workforce is aware of the rules that will apply if they have difficulty fulfilling their duties because of bad weather. A winter driving policy should outline the procedure to follow in the event of an emergency, such as an accident, breakdown or getting caught up in bad weather. Read our blog about planning ahead for the winter months here.

Manage your resources. During winter weather conditions your field service workers will face increased pressure to respond to customer demands in a timely manner. Manage the likely surge in emergency jobs through your field service technology and pre-warn your workforce to be on stand-by so you can make sure you’ve got appropriate resources available.

Equip your workforce.  Ensure that your workforce can continue their duties by equipping them with the tools and knowledge they need to complete jobs in even the harshest winter weather conditions. Make sure that your workforce vehicles are fully serviced and maintained in the winter months and are equipped with ‘cold weather’ tyres and that staff have warm and weather-proof uniforms.

Prepare for emergencies through training. It’s impossible for your workforce to know what to do and how to ensure the above issues are considered thoughtfully without clear guidance and training. Investing in staff training is vital to ensure that: they are aware of your severe weather policies and procedures; they operate in a safe way during a weather emergency; and that all departments, including office staff and those working out in the field, are using your field service software effectively and confidently.

Wayforce field service management is affordable and easy to implement for businesses across all sizes and sectors. it allows you to monitor where your workforce is and the status of all jobs, addressing vital time-keeping needs even during challenging weather conditions.

Your field workers can quickly and easily update customers on their expected time of arrival and rearrange appointments. It also allows them to manage paperwork without visiting the office, reducing travel requirements and boosts the amount of work they can complete.

And, if you’re after a specific function, we can build bespoke add-ons to suit your specific business requirements.

Don’t let the weather adversely affect your business, get in touch for a free demo and #WayTheForceBeWithYou!

The right way to manage a mobile gas workforce

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Wayforce field service software drives continued success for Right Gas

A gas installation company has positioned itself as a leader in delivering an exceptional experience for its customers with the support of Wayforce field service software.

Right Gas, which is based in North West London, employs a 30-strong mobile workforce and 15 office-based staff. They have successfully embedded the system over the past three years allowing them to significantly improve communications between office staff and those working out in the field.

The introduction of the software means that the Right Gas can deliver an exceptional level of service for its customers as the improved communications between the engineers and office-based operators ensures the complex logistics of managing the field workforce are run smoothly and efficiently.

Founder and managing director, David Wright, said: “We attend around 12,000 jobs every week so managing our mobile workforce is critical to the effective and efficient running of the business.

“The Wayforce field service software, which was built specifically for our purposes, now underpins all operations of our mobile workforce. It allows us to plan where our engineers need to be, monitor the status of jobs, and ensure that they’re making the best use of their time throughout the working day.

“This has brought the business a number of benefits that contribute towards improving both our profitability and competitiveness. Because the communications between all involved parties are now joined up and much clearer, error margins have been drastically reduced and time is used efficiently!”

Right Gas was established 15 years ago and provides gas and plumbing repairs, installations and services for the domestic sector. A large proportion of their work is through insurance claims working in partnership with Homeserve, one of the UK’s leading home assistance providers.

David Wright said: “It was crucial to us that our field service technology could link with the Homeserve software and we had tried a few solutions without success. However, the Wayforce team overcame the complex technical challenge and pro-actively responded to every issue encountered with knowledge and accuracy.”

As well as ensuring that the company’s workforce always know where they need to be and when, the Wayforce field service software also manages appointment cancellations by automatically removing or rearranging them. This reduces unnecessary delays and guarantees an excellent customer experience.

David Brophy, Founder and Managing Director at Waymark IT Limited said: “Right Gas has always had a vision to deliver the best possible service for their customers and helping them to achieve their goals by using Wayforce field service management software has been enormously satisfying.

“It’s a pleasure to work with a company that is passionate about delivering the best possible service and I look forward to seeing them enjoy much more future success!”

David Wright explained: “The Wayforce team have delivered a remarkable product that has more than met our expectations. The system informs us how our workforce is performing so we can easily spot patterns of activity and behaviour and react accordingly. It’s an incredibly valued system that functions well, has made Right Gas robust and resilient, and has been the driving force behind our success.”

To see how Wayforce field service software can help your business, get in touch for a free demo and #WayTheForceBeWithYou

Why saying thank you is good for business

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Thank you! This is one of the first phrases we learn, and it’s startling how in business it’s often neglected, undervalued or completely forgotten.

When was the last time you received or sent a handwritten card, note or even made a phone call to simply say thank you to someone that has helped you, recommended you to others or has given you their time or business?

While we’re all occasionally guilty of taking a relationship for granted or not showing appreciation properly, the simple act of saying thank you can have a long-lasting positive impact on business.

Here are three reasons that show saying thank you is crucial to business success.

Build customer loyalty. It goes without saying that if treated properly customers will recommend and/or return for more, which is obviously great for business. So, it’s important to encourage brand loyalty at every stage of the process, even after the job is done.

An excellent service is one of the best ways to achieve customer loyalty and by going the extra mile to make your customers feel valued you can leave a lasting mark that will encourage them to remember you when they next need a service you offer.

Saying thank you for their custom might not seem like much but it will be the last thing they remember about using your services.

Why not go that step further with loyal customers: remember their special dates such as birthdays or work anniversaries and send a special gift or a card to encourage them to use your business again even sooner!

Improve workforce morale. No one likes feeling undervalued, especially at work and your workforce is likely to be your company’s biggest asset so it’s important to make them feel valued and happy.

You can improve motivation and job satisfaction by rewarding your workforce for a job well done. And while incentives and rewards programmes can be a great way to retain staff, the power of a simple thank you is often overlooked. An email of gratitude or a verbal thank you every now and then can really help your workforce feel appreciated and motivated, which in turn will improve morale and boost business productivity.

Attract new business! Many businesses compete for the same customers, so demonstrating that your company thanks its customers and workforce is a powerfully positive message. And thanks to the reach that social media offers, doing this couldn’t be easier.

Simply showcasing that you say thank you to your workforce, customers and those that recommend your services on your networking platforms is a great way to spread the word that your business looks after those that matter.

So, whether you pick up the phone or send a letter to say thank you, make sure you put some thought into it, make it personal, be relevant and have some fun!

Ultimately, make saying thank you part of your philosophy in doing business.

We reach out and say thank you to all of our customers so watch this space and #WayTheForceBeWithYou

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With a plan, you can achieve anything!

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Our Commercial Director, Paul Lofthouse, successfully completed an Ironman triathlon, which comprised a 2.4 miles swim, 112 miles cycle and running for 26.2 miles. This impressive task was achieved within 11 hours and 44 minutes.

But achieving this dream didn’t come overnight. While Paul was reasonably fit and had completed a few marathons, he could barely swim and hadn’t cycled in earnest for decades.

It took a lot of planning coupled with determination and sheer hard work to face the physical and mental challenges that the Ironman triathlon the triathlon presented.

The parallels that can be drawn between applying the techniques between achieving a big goal like this and running a successful business shouldn’t go unnoticed.

Here’s our tips on how to improve your chances of achieving your ambition, no matter how impossible it seems.

Make a plan. It sounds obvious, but to achieve any goal, you need to think about how you’ll get there. Write down the actions you’ll need to complete. Think about the skills equipment and resources you’ll need; the help you’ll need from other people; any finances required; and a realistic timetable. Writing all this down will not only help clarify what you need to do, it’ll also be a useful document to show anyone who may want to pitch in and help out.

Put in the time. When the going gets tough, stick in and use your time wisely. Make your goals time-bound and set realistic but aggressive deadlines so that your goals challenge you. Even if it’s just 20 minutes each day – be ruthless about using this time to help achieve your ambition.

Focus your energy. Plan and monitor your performance. Stop dissipating your energy in areas which won’t take you closer to your goal. Instead, review your plan and its actions and be prepared to review and revise as you go along.

Seek support. No matter how ambitious you are to succeed, it can be difficult to achieve goals on your own. So, if you’re serious about achieving your big goal build a support network. Get friends and family involved to cheerlead you; find a mentor who can help you stay on track; or join a group of like-minded people who may be willing to help you.

Don’t be shy! With the right plan in place you can dream big and enjoy the success of achieving your goal! #WayTheForceBeWithYou

Scheduling your troops the Wayforce way

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We unveil a new Wayforce scheduling feature!

We understand that in today’s marketplace there is constant demand to increase productivity and reduce operating costs.

That’s why we’ve launched a new scheduling feature to the Wayforce field service management software, which will make running your business even easier.

The scheduling feature will help to enhance your customer service while handling complex customer demands and the logistics of managing your field workforce.

How does it work?

  • The Wayforce workforce management software intelligently manages all the details about your field workforce including skills, locations and diary commitments.
  • It automatically matches the workforce details to create and schedule jobs.
  • Wayforce can schedule jobs, including service covers and gas safety LGSR’s ( CP12) certificates that are required annually by law, into the system for as long as your customers contract is active.
  • If a job can’t be completed it will automatically be rescheduled ensuring that customers don’t get neglected.
  • Automatically reschedule No Access visits.

Workplace efficiency is essential for the growth of your business and our goal is to help you manage your workforce as effectively as possible with our field service management software.

This new feature offers precision to your scheduling process and will improve the use of your workforce as well as customer satisfaction.

It’s your answer to keeping your workforce troops out in the field, where they need to be and at the right place at the right time.

Take control, no other field service software technology beats this!

#WayTheForceBeWithYou and get in touch for a free demo.

Good behaviour is best for business!

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There’s no two ways about it, all aspects of your workforce’s behaviour can have a huge impact on your company. From the way they drive the company vehicles to the way they treat your customers; it all counts. They are, in effect, your brand ambassadors and have a lot of clout with the impression your company makes!

It’s essential that your workforce knows what’s expected of them when out and about on the road and when dealing face-to-face with customers, as bad habits really can be bad for business in more ways than you might think.

Consider your company’s:

Reputation. Having your workforce out on the road every day with your company brand emblazoned on uniforms and vehicles is a fabulous marketing tool! But what happens if a member of your workforce is found to be driving recklessly, or being unpleasant to your customers?

Bad behaviour, unintended or not, can ruin the customer’s experience and their journey with your business. This, in turn, may create ill-will and even negative publicity which will only damage your brand. It’s more important than ever for your workforce to refrain from doing anything, both on and off the road, that could be perceived as offensive.

Profitability. It’s well-documented that careful driving will save costs in term of fuel expenditure and long-term maintenance costs. Clearly, a safer driver is also less likely to have accidents, which will therefore reduce your risk of incurring inflated insurance premiums. Making such savings can only be good for your company’s bottom line.

Productivity. Aside from creating a negative first impression with customers, the impact of bad timekeeping is often higher than many expect; a few wasted minutes here and there all adds up and will certainly impact the productivity of your workforce. Poor punctuality by a few will also place additional burdens on the rest of the workforce, dent performance evaluations, and may impact customer feedback.

But, it’s impossible for your workforce to know what to do and how to ensure the above issues are considered thoughtfully without clear guidance and systems in place throughout your company.

That’s where Wayforce field service management software can help. Our system is affordable and easy to implement for businesses across all sizes and sectors and allows you to monitor where your workforce is and the status of all jobs, addressing vital time-keeping needs. Even your clients can check their progress and leave feedback with our smiley face system before they signoff a job.

Your field workers can quickly and easily manage their paperwork without having to make visits to the office, which significantly boosts the amount of work they can complete in a day. And, if you’re after a specific function, we can build bespoke add-ons to suit your specific business requirements.

Don’t let bad habits or behaviour tarnish your business. Get in touch for a free demo and #WayTheForceBeWithYou!

Wayforce is off to Microsoft Build again!

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We’re counting down the days until we attend Microsoft Build, an annual conference geared up for brilliant software developers and industry game-changers.

Code your tomorrow is Microsoft’s ultimate developer showcase conference featuring cloud, artificial intelligence, mixed reality, and much more.

Now, aside from enjoying a trip to Seattle, there are some real business reasons behind why we choose to invest in sending our staff to this conference.

We learn from the best in the business. As a software company, we write code and implement Microsoft technologies. So, it makes sense to gain in-depth understanding on the technology that underpins our business it terms of future progression and gaining a competitive edge.

There’s nothing like being in a room of like-minded people, but there are few golden opportunities to meet those behind Microsoft and its partners! Microsoft Build brings together the best and the brightest in the industry from all over the world who genuinely want to share what they know.

We get to discuss what we’re doing with Microsoft services and raise issues our customers may be experiencing.

This dramatically enhances our knowledge and then we share it with our team, contributing to our continual professional development. This includes the good, the bad, and the plain confusing!

We use our learning for our customers’ benefit. After learning so much and feeling inspired, it’s no surprise that we ensure our customers benefit from the enhancements showcased at Microsoft Build.

We always return with new ideas and approaches and this places us in a very strong position to ensure we can provide the very best advice to our customers. And what’s more, we apply it to developing our software products, which safeguards their investment. Utilising what we learn, coupled with examining our competitors’ activities and plans, we create the best possible solution for our customers. This, in turn, means our customers always have the competitive edge.

Over the past four years we’ve used our visits to the conference to: invest in Azure cloud infrastructure; develop global capable solutions; and provide insight and knowledge for our customers’ benefit. Through these visits we have been able to speak Microsoft evangelists who shape and develop the core platforms we use and depend upon.

Yes, it is fun, it’s certainly exciting but it’s also hard work and very important to both our future and our customers’.

These two main reasons (along with the free t-shirts) is why we’ll continue to invest our time and resources in attending Microsoft Build.

To find out how we can help you, please give us a call on 0191 731 9933 and #WayTheForceBeWithYou.

Wayforce v2 goes live – The modern field service management software

We have released the next version of Wayforce, the cloud based field service management software.

Wayforce brings Waymark’s field service management software to the cloud. The Waymark team have been developing solutions to manage staff that work away from the main office for over 15 years.

Wayforce is an intelligent, cloud based real-time field service management solution that will allow you to keep your team connected and your office running smoothly.

Wayforce has been specifically designed to make life easier for companies with field-based workers. Wayforce incorporates Wayforce Management Suite, a back office application for customer services, call centres, dispatchers or admin teams, and Wayforce Mobile, an easy to use mobile app for field staff.

To see what Wayforce can do you for you, watch the video below.

Wayforce is a derivative of on premise applications that are currently managing literally 1000’s of field staff across the UK, so you can have complete confidence that this is a tried and trusted stable platform to transform your business.

To find out how Wayforce can help make your life easier and to book your FREE trial 

In the news – Waymark launch workforce management solution

Wayforce – The Journal Newspaper

Gateshead IT company Waymark has developed a new piece of software that helps businesses manage their workforce when staff are out of the office.

The new technology, called Wayforce, has been developed using Microsoft’s Azure cloud platform. The computer giant helped Waymark through the development by providing direct support to the firm.

Using the new software companies are able to schedule appointments for their staff and dispatch workers to specific jobs, as well as monitor the status of their work.

The software could be used for a number of different businesses such as delivery or engineering companies. It also allows customers to track where workers are so that they can see when they can expect a visit.

Waymark development director Jason Hylton-Jones said ‘One huge advantage that it has over other field service solutions is its ease of use. We can train a whole team of users in all aspects of Wayforce in an hour.’

He added: ‘Being cloud-based means that security of the product is tighter and it can accessed from wherever you can get a phone a signal.

‘Obviously there aren’t any server costs either, so the infrastructure costs are drastically reduced.’

Waymark operates two offices in Gateshead and Sunderland. The firm was set up six years ago, when it began developing software for utility services.

Now the company has more than 30 clients in the education, health, logistics and commercial sectors.

Source : The Journal