The right way to manage a mobile gas workforce

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Wayforce field service software drives continued success for Right Gas

A gas installation company has positioned itself as a leader in delivering an exceptional experience for its customers with the support of Wayforce field service software.

Right Gas, which is based in North West London, employs a 30-strong mobile workforce and 15 office-based staff. They have successfully embedded the system over the past three years allowing them to significantly improve communications between office staff and those working out in the field.

The introduction of the software means that the Right Gas can deliver an exceptional level of service for its customers as the improved communications between the engineers and office-based operators ensures the complex logistics of managing the field workforce are run smoothly and efficiently.

Founder and managing director, David Wright, said: “We attend around 12,000 jobs every week so managing our mobile workforce is critical to the effective and efficient running of the business.

“The Wayforce field service software, which was built specifically for our purposes, now underpins all operations of our mobile workforce. It allows us to plan where our engineers need to be, monitor the status of jobs, and ensure that they’re making the best use of their time throughout the working day.

“This has brought the business a number of benefits that contribute towards improving both our profitability and competitiveness. Because the communications between all involved parties are now joined up and much clearer, error margins have been drastically reduced and time is used efficiently!”

Right Gas was established 15 years ago and provides gas and plumbing repairs, installations and services for the domestic sector. A large proportion of their work is through insurance claims working in partnership with Homeserve, one of the UK’s leading home assistance providers.

David Wright said: “It was crucial to us that our field service technology could link with the Homeserve software and we had tried a few solutions without success. However, the Wayforce team overcame the complex technical challenge and pro-actively responded to every issue encountered with knowledge and accuracy.”

As well as ensuring that the company’s workforce always know where they need to be and when, the Wayforce field service software also manages appointment cancellations by automatically removing or rearranging them. This reduces unnecessary delays and guarantees an excellent customer experience.

David Brophy, Founder and Managing Director at Waymark IT Limited said: “Right Gas has always had a vision to deliver the best possible service for their customers and helping them to achieve their goals by using Wayforce field service management software has been enormously satisfying.

“It’s a pleasure to work with a company that is passionate about delivering the best possible service and I look forward to seeing them enjoy much more future success!”

David Wright explained: “The Wayforce team have delivered a remarkable product that has more than met our expectations. The system informs us how our workforce is performing so we can easily spot patterns of activity and behaviour and react accordingly. It’s an incredibly valued system that functions well, has made Right Gas robust and resilient, and has been the driving force behind our success.”

To see how Wayforce field service software can help your business, get in touch for a free demo and #WayTheForceBeWithYou

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