Entries by Jennifer Robson

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Preparing your workforce for winter weather

With winter upon us, are you prepared for weather emergencies? Snow, ice, and high winds during these cold months can create situations that will financially impact your business. Severe weather events are becoming more frequent and roads and transport services can be affected for extensive lengths of time. This means your field service workforce members […]

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The right way to manage a mobile gas workforce

Wayforce field service software drives continued success for Right Gas A gas installation company has positioned itself as a leader in delivering an exceptional experience for its customers with the support of Wayforce field service software. Right Gas, which is based in North West London, employs a 30-strong mobile workforce and 15 office-based staff. They […]

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Why saying thank you is good for business

Thank you! This is one of the first phrases we learn, and it’s startling how in business it’s often neglected, undervalued or completely forgotten. When was the last time you received or sent a handwritten card, note or even made a phone call to simply say thank you to someone that has helped you, recommended you to others […]

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Remove the frustration of no shows!

There’s nothing more exasperating than being unable to access a customer’s property or premises to complete a job. Time is precious, and delays are costly for everyone involved. But, last-minute cancellations and no-shows are inevitable. Plans change, things crop up unexpectedly, and sometimes the customer may forget about the appointment. Common reasons include poor communication […]

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A quality workforce to be reckoned with

Heating firm seals exceptional customer service with Wayforce field service software. Gas installation firm, Quality Heating Services, has cemented its excellent customer service reputation through its long-term adoption of Wayforce field service software. The Buckinghamshire-based company, which employs over 85 engineers and a further 18 office-based staff, have embedded the system over the past eight […]

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Get your workforce on excellent form – all the time!

There’s no longer any room for excuses to provide anything less than a professional service. Your customers expect it and, undoubtedly, it affects your reputation and ultimate success. However, the nature of the jobs your workforce undertake can often result in mess, dirty-looking uniforms and paraphernalia, along with scruffy paperwork, certificates and other documentation. While […]

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With a plan, you can achieve anything!

Our Commercial Director, Paul Lofthouse, successfully completed an Ironman triathlon, which comprised a 2.4 miles swim, 112 miles cycle and running for 26.2 miles. This impressive task was achieved within 11 hours and 44 minutes. But achieving this dream didn’t come overnight. While Paul was reasonably fit and had completed a few marathons, he could […]